Our Fresh Flower Guarantee & Complaints Procedure
Our Promise: Fresh Flower Guarantee in Manor House
At Manor House Florist, we take immense pride in supplying top-quality, beautifully arranged fresh flowers and plants to the Manor House community. As your trusted local florist, we serve both households and businesses with attention to detail, personalised care, and an unwavering commitment to quality. We guarantee that every bouquet and arrangement leaves our shop fresh and vibrant, so you and your recipients can enjoy long-lasting beauty.
Damaged-on-Arrival Policy
While we make every effort to ensure your flowers arrive in perfect condition, we recognise that, on rare occasions, items may be damaged in transit. If your order arrives damaged or significantly different from what you ordered, please notify us as soon as possible from the point of delivery. To help us resolve your concern quickly, we may request a photograph of the item as received. This helps us identify the cause, prevent future occurrences, and process your claim efficiently.
7-Day Freshness Window
We offer a 7-day freshness guarantee on our flowers when cared for according to the provided instructions. If your flowers wilt or perish within this period (starting from the time of delivery) and you have followed all care guidelines, please let us know promptly. Our team reviews each case individually to ensure that our high standards are met on every order. Please note, certain delicate varieties may have naturally shorter lifespans, which will be indicated at the time of purchase.
Refunds & Replacement Options
Your satisfaction is at the heart of what we do. If you're not completely happy with the condition or quality of your flowers within our freshness window, we offer two options:
- Replacement: We are happy to arrange for a replacement bouquet or arrangement of equal value, delivered at a convenient time to you within Manor House and the surrounding areas.
- Refund: If a replacement is not suitable, we can issue a full or partial refund, depending on the circumstances and the extent of the issue. Refunds will be returned using the original payment method once your claim has been reviewed and approved.
Our goal is to resolve all requests swiftly and to your satisfaction, so you can continue to trust Manor House Florist for all your floral needs.
Complaints Process
We understand the importance of clear and attentive customer service. If you have a complaint relating to your order or our service, please contact us as soon as possible and provide your order details along with a description of your issue. Our friendly team will investigate promptly and respond with a proposed resolution. Should you remain unsatisfied after our initial response, you may escalate the matter for further review by our management. Our approach is always open, respectful, and solution-focused.
Trusted Local Florist in Manor House
Manor House Florist has built a reputation for reliability and personal service within Manor House and nearby areas. Whether you’re ordering for your home, workplace, a special event, or sending a thoughtful gift, you can count on our family-run shop for beautiful, fresh flowers and responsive after-sales support. Thank you for choosing us as your local florist – your satisfaction is our ongoing promise.
