Manor House Florist E-commerce Terms and Conditions

Introduction and Scope

These Terms and Conditions (the "Terms") apply to all online orders placed for flower delivery via the Manor House Florist website ("we", "us" or "our"). By confirming an order, you (the "customer") agree to be bound by these Terms. Please read these Terms carefully before submitting any order. They govern your use of our online flower delivery service throughout Manor House and the surrounding areas.

Eligibility to Purchase

To place an order, you must be at least 18 years of age and possess a valid credit or debit card issued by a UK bank, or another means of electronic payment acceptable to us. By placing an order, you confirm that all details you provide are true and accurate, and you are the authorised user of your chosen payment method.

Order Process

Product Selection: Our website offers a range of flowers, bouquets, and related products for delivery in Manor House and the surrounding areas. Detailed descriptions and, where applicable, images of each product are provided. Please ensure you select the correct product, quantity, delivery address, and date when making your order.

Placing an Order: Orders must be placed via our official website. After you have entered all required details and submitted your order, you will receive an automated email confirming we have received your request. This acknowledgment does not constitute acceptance of your order.

Acceptance of Your Order: Acceptance occurs once payment is successfully processed and we send an email confirming dispatch of your order. Orders are subject to acceptance and availability. In rare cases where ordered flowers are unavailable (for example, due to seasonal shortages), we reserve the right to substitute with similar items of equal or greater value, ensuring that your flower delivery within Manor House meets your intended expectations.

Payments

Methods: We accept various methods of payment, including major credit and debit cards and other secure online payment providers, as displayed at checkout. No order will be processed or dispatched until payment is confirmed as received in full.

Payment Security: All payments are processed using secure encryption technology. We do not store your full payment details on our servers after transaction completion.

Pricing: Prices displayed on our website are in British Pounds Sterling (GBP) and are inclusive of VAT at the applicable rate. Delivery charges, if applicable, are detailed separately prior to final checkout. We strive to ensure all pricing information is accurate but reserve the right to correct any inadvertent errors or omissions without prior notice. If an order is placed at an incorrect price, we will contact you to confirm whether you wish to proceed at the correct rate.

Delivery Policy

We provide online flower delivery throughout Manor House and nearby locations. You are responsible for providing complete and accurate delivery instructions, including postcode and recipient details. Please check all information carefully before submitting your order.

Delivery Times: Whilst we endeavour to deliver your flowers on your chosen date, certain circumstances may be beyond our control (such as traffic delays or adverse weather). We cannot guarantee a specific delivery time. Orders for same-day delivery are subject to availability and applicable cut-off times.

Delivery Address: If the recipient is unavailable at the time of delivery, our courier may attempt to leave the flowers with a neighbour, at a safe place at the property, or will leave a calling card with instructions. It is your responsibility to ensure the recipient is aware of the delivery when possible.

Non-Deliveries: Where incorrect delivery information is supplied, or if we are unable to deliver due to recipient absence and no suitable alternative arrangement can be made, re-delivery may be subject to additional charges at our discretion.

Substitution Policy

Flowers are natural products and subject to both seasonal and availability variations. In cases where a particular flower or product is unavailable, Manor House Florist reserves the right to substitute with a similar flower or item of equal or greater value and quality, maintaining the overall aesthetic of the arrangement. We will endeavour to contact you in advance if a significant substitution is required, but when time-sensitive delivery is necessary (such as for same-day flower delivery in Manor House), discretion may be exercised to ensure timely fulfilment.

Cancellations

Order Cancellation by Customer: You have the right to cancel your order for a full refund, provided notice is given no less than 24 hours before the scheduled delivery date. Cancellations received less than 24 hours prior to delivery may not be eligible for a full refund, especially if your order has already been prepared or dispatched.

To cancel your order, please use the online cancellation request form available on our website. Your cancellation request will be acknowledged, and any applicable refund will be processed as swiftly as possible, usually to your original method of payment.

Cancellation by Manor House Florist: We reserve the right to cancel any order at our discretion prior to delivery. In such cases, a full refund will be offered to you. Reasons for cancellation may include, but are not limited to, product unavailability, inability to deliver to the specified location, or payment issues.

Returns, Refunds & Quality Concerns

Returns: Due to the perishable nature of our products, returns are generally not accepted. However, if you are unsatisfied with the quality of your flowers or if they arrive significantly damaged or incorrect, please contact us on the day of delivery with clear photographic evidence. We will review your claim and, where validated, offer a suitable remedy, such as a replacement bouquet or refund.

Refunds: If a refund is agreed upon, it will be processed within 5-7 working days using your original payment method. Please note that delays with payment providers may affect the timing for funds to clear in your account.

Customer Responsibilities

You are responsible for verifying all personal and delivery details supplied with your order. Manor House Florist cannot be held liable for failed or delayed deliveries where inaccurate or incomplete information has been provided. If you are ordering on behalf of another person, it is your responsibility to ensure they are available to accept the delivery or aware of its arrival.

Please follow any care instructions provided with your flowers to maximise their freshness and longevity.

Liability

To the fullest extent permitted by law, Manor House Florist excludes all guarantees, warranties, or conditions that may otherwise be implied. We are not liable for any indirect, incidental, or consequential loss or damage arising from your use of our site, products, or services.

Our liability for losses you suffer as a result of us breaching these Terms is strictly limited to the purchase price of the product you ordered. This does not affect your statutory rights or exclude liability for personal injury or death resulting from our negligence.

Force Majeure

We are not liable for failure to perform or delay in performing any of our obligations due to events outside our reasonable control, including (but not limited to) natural disasters, adverse weather, strikes, breakdowns, accidents, or supplier failures. Where such events occur, we will endeavour to contact you as soon as possible to make alternative arrangements.

Intellectual Property

All content on the Manor House Florist site, including images, descriptions, and branding, belongs to us and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute our site content without prior written consent.

Privacy and Data Protection

Your privacy is important to us. Any data provided during your order process will be handled in accordance with current UK data protection legislation. We do not sell, trade, or otherwise transfer your personally identifiable information to third parties other than for the purpose of fulfilling your order, processing payments, or complying with legal obligations.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising from their interpretation or execution are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Variation of Terms

We reserve the right to revise these Terms at any time without advance notice. The latest version will always be available on our website. It is your responsibility to review the Terms regularly. By continuing to use our flower delivery service in Manor House after changes are made, you are deemed to have accepted the updated Terms.

General Provisions

If any provision of these Terms is found by a competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, and the remainder shall not be affected and shall remain in force.

No failure or delay by Manor House Florist in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy or preclude any other or further exercise of it.

Applicability

These Terms apply to all customers of Manor House Florist, including orders for delivery within Manor House and surrounding areas. When placing your order, you accept and agree to abide by these Terms in full.

If you have any questions regarding these Terms, please refer to our online help or contact us via our website contact form.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Manor House, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Manor House.

For assistance with orders, returns or account queries, please fill out the Contact Us form.